Frequently Asked Questions
Please click on the question below to see the answer.
Do you ship internationally?
How long will it take to receive my shorts?
If you order a standard size, the shorts typically ship within 2 business days, from our Virginia office. We ship via US Mail. Most domestic customers receive their shorts within 4-7 business days. If you order custom shorts please allow 5-7 extra days for fabrication.
When should my child wear the shorts?
Wear time is dependent on each child’s needs and activity level. Shorts should only be worn when the child is free to move. Hip Helpers are not intended to be worn as sleepwear.
What if I want to order a custom size?
We are happy to make custom shorts. Please note that our custom shorts are non-refundable and non-returnable, so double check your measurements.
My child’s measurements don’t match the standard sizes, what should I do?
If your child is between sizes, choose the size that is closest to the child’s Hip measurements.